Independent report
SSAC Occasional Paper 3: Telephony in DWP and its agencies
Telephony in the Department for Work and Pensions and its agencies: call costs and equality of customer access (June 2007).
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The Social Security Advisory Committee produces Occasional Papers to support the advice offered to the Secretary of State in accordance with the Committee’s remit.
This paper (June 2007) reports on telephony in the Department for Work and Pensions and its agencies, covering call costs and equality of customer access.
Published 1 June 2007